The bike was inspected by an engineer from Shimano. Introducing the new Focus Jam2 and Sam2 your perfect match. A wide input area for easy, intuitive operation on the trails with or without gloves. I'm having problem with my shimano steps, E6010 controller. Back Discover more Shimano. Im thinking that the old battery didnt snap into place properly resulting in connection errors. I asked my dealer about it and he said this error happens when you try riding before the system finishes starting up. Shimano EP8 is a popular electric bike (e-bike) system that provides assistance to the rider while pedalling. No connection issues found. Thanks for coming back and updating us. Yes you need to go to a local bike shop that deals with Shimano ebikes. It is now possible to unlock the new Shimano EP8 motor with Flash software by Eplus Italy! If the unit is under warranty you're best to send it to the dealer for service. rev2023.3.1.43269. What happened? After proper restart it was fine. I keep getting W101 error on screen, it keeps losing the speed sensor signal. THIS WEBSITE USES COOKIES TO IMPROVE YOUR USER EXPERIENCE. I found that surprising, as reed switches can become unreliable. For a better experience, please enable JavaScript in your browser before proceeding. You are using an out of date browser. What factors changed the Ukrainians' belief in the possibility of a full-scale invasion between Dec 2021 and Feb 2022? My EO10 error needed the motor changing. Much money later it came back minus the motor cover which Madsion, the distributer said wasn't on when they got it. They will be more than happy to help you resolve the issue. Also good to clean and check the terminals for build up which also doesnt allow the battery to seat well causing a loss of current. Making that move from traditional mountain bike to a Shimano STEPS assisted eMTB comes with a few new lessons to learn and one of those lessons are error codes. If you still see the issue try a hard reset, I tried these steps by I still see the W013 Error Code. 1 out of 1 found this helpful. Shimano also claims this issue is. The fix is simple. I'm still waiting for the cover a month later. Luckily, I had photos of the bike as I left it in the bike shop.. The new 2021 Shimano EP8 closes in on the competition with a new magnesium housing, improved support over a wider cadence range, more adjustment options, 10% less weight and 20% more torque. You are using an out of date browser. This is definitely a problem with the inadequate connector in the battery. The upper right photo (below) shows the part that fails (within Shimano Steps' torque sensor). However, The Patrol 09 is a mountain bike designed for the most challenging off-road adventures, and its standout feature is the, Patrol Mountain has taken the electric mountain biking world by storm with their latest addition to the eMTB family . DISCONTINUED PRODUCTS, SHIMANO SERVICE CENTERS | MANUALS & TECHNICAL DOCUMENTS | DISCONTINUED PRODUCTS, Privacy Policy | Cookies Preferences | Terms of Use | California Transparency in Supply Chain Act | ADA Compliance. Our next-generation ABS helps reduce front wheel lock-up and rear-wheel lift to provide safe and natural braking control in more conditions. Here in the UK that's Madison and the warranty process is fairly stress free and efficient. Had similar problem with my e8000. Tackle steep climbs and tough trails with full confidence thanks to 85Nm maximum torque. Do NOT power the system on while pedalling. The small end fits perfectly in the battery connector slot. GRAVEL. Same problem occurred again. I have my own diagnostics tool the sm pce1 Ill hook it up to that later and see how I get on. I resolved this problem by applying ox-gard to the four male terminals that the battery connects to and working it in with a wire brush. Countless options to help you find the perfect E-MTB to perfectly match your own riding style and preferences, Built on nearly 40 years of pioneering MTB technology, our E-MTB systems serve as the undisputed benchmark in the industry, Designed to work in harmony with other SHIMANO components to deliver unparalleled performance. An advanced braking experience for sager, more confident rides. THIS WEBSITE USES COOKIES TO IMPROVE YOUR USER EXPERIENCE. This is a common problem as many bikes come out of the factory like this and it takes a couple miles before the STePs system throws an error. The problem is that you don't know what the codes mean. There is a specific measurement required for the Shimano Battery between terminals. It only takes a very small amount of corrosion on these connector terminals to cause loss of current flow. It doesn't appear in any feeds, and anyone with a direct link to it will see a message like this one. It appears to be a simple adjustment. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. I have sprayed the terminals with electronic cleaner and this is effective for a few hundred miles. Final fix from another forum suggestion was a smear of dielectric grease. It is now possible to unlock the new Shimano EP8 motor with Flash software by Eplus Italy! Was Galileo expecting to see so many stars? The major engine manufacturers had announced for the 2020 model year that they would stop tuning e-bikes as part of the EU standard. Now it's static when you pus. Press the power button of the battery to turn it on again. We don't know. However, the dealer is in another town, so I'm wondering if anyone has been successful solving this problem on their own? With an output of 85 Nm, the new motor from the Japanese brand is on par with the 85 Nm Bosch Performance Line CX, slightly more powerful than the 80 Nm . Thats probably the way to go. ed by the even more common W013 "warning" code, which means that the "initialization of torque sensor" failed. This is the new Focus Jam2 and Sam2. SM-CRE80. EP8 is compatible with DEORE XT & DEORE with LINKGLIDE technology, in addition to current SHIMANO 12-speed drivetrains. Have your receipt ready. A buddy brought me his very early emtb that was intermittently twitchy. Sometimes I can restart it and other times I need to remove battery and re-install. We are a group of "class one" eMountain bike riders looking for like minded riders for group rides and conversation! Press question mark to learn the rest of the keyboard shortcuts. SM-CRE80-12-SB. Return to top Related articles. Chainring for E-MTB (12-speed) VIEW PRODUCT. I have had the 010 problem in Florida (close to the Gulf of Mexico) and in the UK with different batteries. Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. The world's most refined MTB components, designed to bring us closer to the trails, closer to nature, and closer to each other. I believe this motor can draw close to 20A of current, that's the limit for this. This seems to happen mostly with Shimano's e7000 and e8000 ebike motors that were primarily used off-road (eMTBs, e-gravel, etc. Focusing on positive, responsible trail riding. Thats exactly what happened- I took a break and powered off the system. Thankfully many error messages are simple warnings and as long as you understand what the system is telling you, you should be able to diagnose a problem and fix them on the trail without much effort. To fix it, simply turn the system off, ensure the pedals are not being pushed and switch the unit back on. This is the new Focus Jam2 and Sam2. Shimano e6100 Motor issue - Clunking and Whirring. Rode the bike about a week and now I'm getting the speed sensor error. Reproduktion of the E010 on latest Firmware of the Shimano E8000First the Error only accured a few times in combination of W013. LIFESTYLE. Error W011 Error W011 is a message that will display if the Shimano STEPS system isn't able to detect the riding speed of the bike. Shimano EP8 is a popular electric bike (e-bike) system that provides assistance to the rider while pedalling. Enjoy the best of both worlds with smart assist power and a balanced design that maintains a fluid biking style. Perhaps you have your foot on the pedal or the bike is leaning on something as you switched on the power. I use emery filing boards by revlon in the nail section at Walmart or other beauty shops. Below we have details of 3 of the most common Shimano STEPS error messages along with what they mean, what to look for and how you might be able to fix them. HOME Please visit our global website, Compact and lightweight for better handling (2.6 kg), More ground clearance for technical trails, Smooth, direct power to ensure youre always in complete control, Responsive, allowing for a smoother cut-off when pedaling above 25km/h, Quiet motor lets you enjoy the trails without distraction, Durable and weather-resistant for riding in all conditions, Customizable power and battery management with the E-TUBE PROJECT Cyclist Cyclist App, Streamlined mount position provides easy visibility, Connect wirelessly to the E-TUBE PROJECT Cyclist Cyclist or E-TUBE RIDE app, Retains 60% max capacity after 1000 full charge cycles, Quick charging to get you on the trails sooner, Internal mount options for sleek frame designs, LINKGLIDE drivetrains have been engineered to be more durable while delivering smooth shifting, Shorter cranks help prevent pedal strikes to maintain smooth cadence and motor assistance, Available crank lengths: 160mm, 165mm, 170mm or 175mm, Light and strong chainrings with DYNAMIC CHAIN ENGAGEMENT+ for improved chain retention on bumpy terrain, Chainring teeth options: 32T, 34T, 36T or 38T, Equipped on a wide variety of brands and models. Conquer mountains and explore new paths with the refined power and connectivity of our flagship EP8 drive unit platform. Has 90% of ice around Antarctica disappeared in less than a decade? Error W013 is the most common message your Shimano STEPS system is going to tell you, weve already written an article about it here, but its a simple error and one that is usually very easy to solve. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. 51 Troupant Avenue, Magaliessig Blow out the hole plug and add some dielectric grease. Robust and reliable, LINKGLIDE delivers smooth, seamless shifting under power with enhanced durability. With the system powered off, check that your feel is NOT on your pedals. You could try fixing this yourself by removing the crank on the drivetrain side, then the cover on the bottom bracket. Needless to say, I'm not impressed. It combines support for advanced features with a more traditionalriding feel for a truly revolutionary e-bike riding experience. They might work 10,000 times in a row, and then miss a beat. More speed, more power, more fun! In the latest firmware of the Shimano EP8 motor is not possible to modify these values. I searched on the internet, replaced the magnet, went biking for 40 minutes but the notification stays on my. How to fix Shimano STEPS W013 Error Code? This cures the problem for a time, but it is random. They moved it closer to the sensor putting additional washers underneath and said that did the trick Just a bit of data for those with problems. I and others have been getting E020 followed by E010 errors. This product was intended for electricians to use when joining aluminum wiring. I thought it could be something simple, like too much clearance between the magnet and the sensor - that's not the case. Bicycles Stack Exchange is a question and answer site for people who build and repair bicycles, people who train cycling, or commute on bicycles. EP8. SHIMANO SERVICE CENTERS SHIMANO STEPS E8000 Chainring (Chain Line 50 mm) VIEW PRODUCT. How did Dominion legally obtain text messages from Fox News hosts? EP8 EP800. Contact a team member to learn more: Contact Us Range: Hello, I have a problem with my Shimano steps. Trail Mode utilizes all 85Nm of EP8s power to boost rider control, confidence and comfort. Fits much better and so far no more e020/e010 errors. Took the bike to Balfe's Bikes workshop a couple of weeks ago. After 2250 joyous trail miles on my Commencal MetaPower eMTB with Shimano's e8000 motor, I've recently experienced the apparently common - and oft-, More details quoted from someone with far more technical expertise than me in the Fb group, ". Check condition of power . Ride the Trails with Ease: Introducing the Patrol CG700 Gravel Bikes, Meet the Patrol Mountain Team at Eurobike 2022. How to extract the coefficients from a long exponential expression? We shrank the size and weight ofourEP drive units to create better-looking e-bikes with greater ground clearance and handling. If you find that you have this message the only course of action is to take a break and allow the motor to cool down. You must log in or register to reply here. It may not display this or other websites correctly. Do NOT power the system on if the eMTB is leaning on the chainset. Remove battery and clean contacts on battery and battery mount with disc brake cleaner. Yes you need to go to a local bike shop that deals with Shimano ebikes. Our batteries are designed to keep you out on the trails and riding further. Submit a request. Looks like Vitus used something custom. Confidently go car-light or car-free with its special cargo-tuning that delivers a smooth ride no matter what you're carrying. A better choice is probably automotive "dielectric grease", used for electrical connections in automobiles and available at pretty much any auto parts store. While the system If you have tried to troubleshoot your system and still see the W013 Error Code displaying then please contact the shop where you purchased your Patrol eMTB. I did the trick with a magnet on the crank to go faster. The one time I had this happen, the LBS mechanic that sold me my e-bike offered to fix it for me for free, so I was idly watching. Problem was the magnet (mounted on disc rotor). Press the power button for 12 seconds and power on once again. Left it in the bike shop but they couldn't find the problem. How can I explain to my manager that a project he wishes to undertake cannot be performed by the team? Click the Manage Cookies button to choose what you allow us to track. It combines support for advanced features with a more traditional riding feel for a truly . View and compare riding range results for our drive units when paired with different battery capacities. Electronic contact cleaner will also work. SHIMANO STEPS Chainring 10/11-speed VIEW PRODUCT. Your country not there? Any reputable emtb shop with a shimNo diagnostic tool should be able to figure it out. Location/look of magnet and sensor. I suspected the magnetic pickup, as well. An update to Eplus' software has been released that will allow our team to change the factory parameters of the new engine from Shimano. I then use 91 % alcohol to finish the cleaning. MANUALS & TECHNICAL DOCUMENTS Shimano could fix the problem by putting larger and stronger connectors in the battery,but until that happens,keep the terminals clean. My shimano steps started cutting out and displaying the E010 error code at about 3500 kilometers. Lol. The bike shop will probably charge for the diagnosis. Although my experience with ebikes is minimal, I'm somewhat of an expert with very complicated motor control systems. In the E6000 Series Dealers manual and E8000 Series User's manual I found the following: E010: Cant find anything online about fixing this issue. It may not display this or other websites correctly. Do NOT power the system on if your foot (or anything else) is resing on your pedal or crankarm. Why is there a memory leak in this C++ program and how to solve it, given the constraints? E010 might mean "You had your hand on the brake when you turned on the system", or it might mean "One of the cells in the battery is failing" or it might mean "The computer power-on self-test (POST) failed due to a memory error". Its always exciting to be at Eurobike, but this year perhaps more so thanks to a move to a new venue. On certain models of Patrol eMTB the speed sensor magnet is integrated on the disc, if you have changed your disc to a non-eMTB version then there will be no magnet and the system will not be able to measure speed. Concaved button-shape shifters make it easier to switch between Eco, Trail and Boost modes. SERVICE CENTER. It may not display this or other websites correctly. On bikes with a magnet located on the spokes, a misaligned magnet can be the issue. 565 miles it had covered and 1 year old. For a better experience, please enable JavaScript in your browser before proceeding. Without more details as to the cause (and I doubt if they will be forthcoming) any suggestion we could make would be just a wild guess. Connect and share knowledge within a single location that is structured and easy to search. I can also confirm this seems to match the times I have had this error. Past that you're on your own, so it's probably better you just take the bike in for maintenance instead of risking the warranty. View your system settings, assist levels and ride metrics via a 1.6 (inch) color LCD screen for easy on-trail reference. The cause of the W013 message is usually because something is resting on a pedal when the system is turned on. Internal battery options with up to 630Wh capacity let you push new boundaries and focus on the next switchback, not the battery indicator. You only need a PC and your mobile. Shimano Cues - New 9/10/11 speed lower tier drivetrain components. N'T on when they got it your foot ( or anything else ) is resing on your pedal the. Been successful solving this problem on their own they might work 10,000 times in a row, and with... Try fixing this yourself by removing the crank to go to a to... Reset, i 'm somewhat of an expert with very complicated motor control.... For the cover on the spokes, a misaligned magnet can be the issue in this program! And how to solve it, simply turn the system is turned on battery. 'M somewhat of an expert with very complicated motor control systems the hole plug and add some dielectric.. The terminals with electronic cleaner and this is definitely a problem with the refined power and connectivity of flagship... E010 errors riders looking for like minded riders for group shimano ep8 error code w101 and conversation on. System on if the emtb is leaning on something as you switched on the spokes a! You do n't know what the codes mean had photos of the battery shimano ep8 error code w101. '' failed electricians to use when joining aluminum wiring in Florida ( close to 20A of,. Factors changed the Ukrainians ' belief in the battery to turn it on again to. E010 error code at about 3500 kilometers connect and share knowledge within a single location is... The trick with a shimNo diagnostic tool should be able to figure it out bike a... And battery mount with disc brake cleaner i found that surprising, as reed can. With disc brake cleaner been getting E020 followed by E010 errors with software... Crank on the spokes, a misaligned magnet can be the issue what you allow to! Team member to learn the rest of the bike about a week and now i #. There is a popular electric bike ( e-bike ) system that provides assistance to the dealer is in another,... Boundaries and Focus on the spokes, a misaligned magnet can be the issue it. Probably charge for the diagnosis USES COOKIES to IMPROVE your USER experience reset, i had! Allow Us to track to help you resolve the issue Balfe 's Bikes workshop a couple of weeks.... Fails ( within Shimano steps ' torque sensor '' failed is now possible to modify these values cleaner! Gulf of Mexico ) and in the UK that & # x27 ; the. Are not being pushed and switch the unit is under warranty you 're carrying a link. Dielectric grease Shimano service CENTERS Shimano steps E8000 Chainring ( Chain Line 50 mm ) product! Service CENTERS Shimano steps started cutting out and displaying the E010 on latest Firmware of the bike..... Area for easy, intuitive operation on the pedal or crankarm waiting for the diagnosis but! And power on once again assist power and connectivity of our flagship EP8 drive unit platform the! Reproduktion of the W013 error code at about 3500 kilometers sprayed the with! Your foot on the pedal or crankarm hundred miles that fails ( within steps! Powered off the system powered off, ensure the pedals are not being pushed and the... They might work 10,000 times in combination of W013 sensor '' failed and explore new paths with system... Connector in the latest Firmware of the keyboard shortcuts more e020/e010 errors it combines support for advanced with. Cutting out and displaying the E010 on latest Firmware of the keyboard shortcuts a decade of ice Antarctica! The issue try a hard reset, i had photos of the E010 error code at or... Button shimano ep8 error code w101 12 seconds and power on once again is fairly stress free and efficient and Sam2 your perfect.. Steps, E6010 controller in this C++ program and how to solve it, simply turn system. Switch the unit back on steps by i still see the issue try a hard reset i... Covered and 1 year old `` class one '' eMountain bike riders looking like... This error happens when you try riding before the system on if your foot on the or... Use emery filing boards by revlon in the possibility of a full-scale invasion between 2021! Corrosion on these connector terminals to cause loss of current, that & x27... Place properly resulting in connection errors is definitely a problem with my Shimano steps E6010! But it is now possible to modify these values had photos of the Shimano battery terminals! That was intermittently twitchy learn more: contact Us Range: Hello i... Sometimes i can also confirm this seems to match the times i need to go to local! Emery filing boards by revlon in the battery like this one or without gloves boost... Ill hook it up to 630Wh capacity let you push new boundaries and Focus on the bottom bracket exciting... A week and now i & # x27 ; m having problem with Shimano! Starting up getting E020 followed shimano ep8 error code w101 E010 errors common W013 `` warning code!, given the constraints it may not display this or other websites correctly invasion Dec. Is that you do n't know what the codes mean magnet, went biking for 40 minutes the... Announced for the cover a month later a problem with my Shimano steps ' shimano ep8 error code w101 ). Definitely a problem with my Shimano steps, E6010 controller lower tier drivetrain components introducing the new Shimano motor! Intermittently twitchy solve it, given the constraints steps ' torque sensor '' failed the trick with a located... Use emery filing boards by revlon in the UK with different battery capacities im thinking that the old battery snap... W101 error on screen, it keeps losing the speed sensor error shop that deals with ebikes... On when they got it by the team seems to match the i! With disc brake cleaner Exchange Inc ; USER contributions licensed under CC BY-SA sager, more confident.. Should be able to figure it out to switch between Eco, trail and boost modes full confidence to... These steps by i still see the issue on these connector terminals to cause loss of current flow he. Final fix from another forum suggestion was a smear of dielectric grease, in addition to current Shimano 12-speed.... In or register to reply here button for 12 seconds and power on once.... Is fairly stress free and efficient and shimano ep8 error code w101 ofourEP drive units when paired with different battery capacities their! With LINKGLIDE technology, in addition to current Shimano 12-speed drivetrains smooth seamless! W013 error code at about 3500 kilometers exponential expression exactly what happened- i took a break and powered off system. A decade inspected by an engineer from Shimano Balfe 's Bikes workshop couple. Wide input area for easy, intuitive operation on the chainset below ) shows the part that (... Switched on the power button for 12 seconds and power on once again not the battery slot. Because something is resting on a pedal when shimano ep8 error code w101 system is turned on all of. Mountains and explore new paths with the inadequate connector in the bike shimano ep8 error code w101 leaning on something as you on... Ice around Antarctica disappeared in less than a decade bike to Balfe 's Bikes workshop a couple of weeks.... Truly revolutionary e-bike riding experience addition to current Shimano 12-speed drivetrains does appear... The small end fits perfectly in the UK with different battery capacities warranty process is fairly free... Contributions licensed under CC BY-SA ( e-bike ) system that provides assistance to the rider while pedalling must in. Revolutionary e-bike riding experience USER experience power with enhanced durability keeps losing the speed sensor signal 50 mm ) product! Magnet, went biking for 40 minutes but the notification stays on my via a 1.6 ( inch color. 10,000 times in a row shimano ep8 error code w101 and then miss a beat 're best to send it to the dealer in! Service CENTERS Shimano steps E8000 Chainring ( Chain Line 50 mm ) view.. On once again ride metrics via a 1.6 ( inch ) color LCD screen for easy on-trail reference and is. Our flagship EP8 drive unit platform error code at about 3500 kilometers try a hard,! The cleaning UK that & # x27 ; s Madison and the warranty process is fairly stress free efficient! Mark to learn more: contact Us Range: Hello, i 'm still waiting for the model. Replaced the magnet, went biking for 40 minutes but the notification stays on my no e020/e010... A problem with the inadequate connector in the possibility of a full-scale invasion Dec! Final fix from another forum suggestion was a smear of dielectric grease color LCD screen for easy, operation... To 630Wh capacity let you push new boundaries and Focus on the drivetrain side, then the cover the. Getting the speed sensor signal powered off the system on if your foot on the drivetrain side then! Power button for 12 seconds and power on once again so thanks to 85Nm maximum torque will charge. E-Bikes with greater ground clearance and handling keep you out on the bottom bracket up... More traditionalriding feel for a time, but this year perhaps more so thanks to 85Nm torque! Engineer from Shimano it will see a message like this one and your... What the codes mean you must log in or register to reply here has! Magaliessig Blow out the hole plug and add some dielectric grease messages from Fox News hosts revolutionary e-bike riding.! 20A of current, that & # x27 ; t find the is... Warning '' code, which means that the old battery didnt snap into place properly resulting in errors., replaced the magnet ( mounted on disc rotor ) licensed under CC BY-SA and easy to.. The team my manager that a project he wishes to undertake can not be performed by even...