They say there were issues with permits not being filed and workers not showing up. "They kept saying that my review was harming their business, and that's not true," said Kasey. The news team was out here today and as a witness that nothing has been repaired as of today.Sincerely,***************************, as of right now they are draining the pool, and they are right now fixing the handrails. The City of Pasadena Inspector stated they are tired of coming out to our house to inspect the final plumbing and it failing. We want the repair done correctly and received a quote from Accurate Concrete for the section they broke, $1,500. This is how we grew to become the nation's leading pool building company. Location & Hours 3695 Kirby St Ste 101 The original contract was for $126440 with a completion date of 4 mos from excavation. Also my oldest job was sold on 07/22/2021 and started excavation on 2/2/21. Nobody has followed up at all and I emailed him AGAIN this morning again to ask for a status. Currently on May 30, 2022 we finally got plaster. Looking for the best South Tampa Bay gunite and fiberglass pool builders? Unger sat with us and walked us through all of our options and helped us design the perfect pool for our family. Founded in 1988, Premier Pools & Spas has a reputation for first-class results within the customers budget. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer. You LITERALLY are forced to leave multiple messages and eventually (Like today) they will force you to write reviews and complain to BBB, corporate offices, Yelp and whoever will listen and help you. PPAS builds and services swimming pools and spas for homeowners across the country. Then the excitement begins! Eventually *** ******* responded via email and details were given on the request with no follow up. . For Your own sanity go with another company. Review: Went in contract with [redacted] of Premier Pools and Spa on 11/13/15. About. If you hire them have a lawyer on file to use because you will need them. Hello do you only do concrete or do you also do fiberglass? 09/26/2022 **** POOL FAILED THE FINAL PLUMBING INSPECTION AGAIN ON 09/16/2022. 2023 CBS Broadcasting Inc. All Rights Reserved. They do not communicate and value customers. Building a pool can add value to your home. Submitting a response indicates a willingness to work with customers to make things right. So, when youre ready to take the plunge, well be here. PLANO (CBSDFW.COM) -A North Texas company is trying to fine a local couple $3,500 and void their warranty for writing a negative review. Better communication. Since 1999, Pearland Pools has been making dreams come true. A link has directed you to this review. Our process begins with an initial consultation to understand your lifestyle, needs, budget and how we can help you transform your spaces. Grout lines not matched up & thicker in some places than others. The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. Fast and easy online application. We value your privacy. At this point I would like my pool fixed! Our house has a cement patio already installed and we wanted to keep that portion of the patio, which they knew. She has company. We can charge you $3,500 and we can report you to the credit bureau if you don't pay the fee. My contract was paid in full Oct 17, 2022 per the terms of the contract.I have given every opportunity for the owner of PPAS South *******, ***************** to get my project completed. Thanks to the 99% who are enjoying their pools. Companies that violate the law can face fines. I own and run Premier Pools and Spas Temecula is a national top 50 pool and spa builder! BBB Business Profiles are subject to change at any time. We are the largest inground pool builder in the United States with over 100+ locations nationwide. So the next step was selecting the materials. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. We specialize in custom gunite pools, which are built from concrete that is sprayed on the surface of a pool and then left to cure. We were promised rainbows and sparkles and received destruction with damaged property and workers with no ethics. They will then call you and apologize and make new promises which always lead to one placeFrustration, lack of follow up and multiple calls/emails to get them to get something done. I felt frustrated and ignored. Each franchise is independently owned and operated. "They were excited about the whole design and everything," said Kasey. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. There has been little progress the last three weeks. We build pools in Seffner, Brandon, Riverview, Plant City, Ruskin, Sun City Center, Palmetto, Bradenton, Sarasota, Bee Ridge, Longboat Key, and everywhere in between. file size: 10 MB. Buying a pool is a big decision for your family. We were beyond excited, especially when they showed up 2 days in a row!! No one has shown ** in months. ****No Response At all**** This is ONE example. Our pool remodel project was made much easier for us by Aaron Temme. I thought, are you kidding me?" The clause appears to violate the Consumer Review Fairness Act, which voids any clause that restricts someone from writing an honest review. Premier Pools & Spas insights Based on 80 survey responses Areas for improvement Overall satisfaction Fair pay for job Inclusive work environment Productive place and helpful learning place General Laborer (Former Employee) - Redding, CA - November 28, 2022 Good people at heart. Updated on 12/07/2022: This is an update to the previous review I gave and prematurely changed the review to resolved. "They were excited about the whole design and everything," said Kasey. How do I know I can trust these reviews about Premier Pools and Spas? Business Profile Premier Pools and Spas Pool Contractors Multi Location Business Find locations Contact Information 26499 Jefferson Ave STE E Murrieta, CA 92562-6981 Visit Website (951) 296-0199. We go beyond just building pools, we transform spaces by designing an environment that forever changes how our clients live and use their backyards. They all three stated they would finish the pool and resolve all of the issues. My husband and I signed a contract in October 2021. Request a FREE quote HERE or call us at (855) 212-2210. Original Review: I have a terrible experience with this company. This profile has not been claimed by the company. Premier Pools & Spas is open Mon, Tue, Wed, Thu, Fri, Sat. I emailed Premier while on the phone with ***** and informed them of the situation and a rep from Premier indicated that they will follow up. designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. Call Today 281-412-6445, Copyright Pearland Pools, Inc. | All Rights Reserved | Website designed and maintained by. I was given a timeline of 5-7 months, sign to swim, including 4-6 months of contruction. A Premier Pools and Spas expert is available to answer your questions. South Tampa Bay Pool Builders & Contractors - Premier Pools Tampa Bay South, FL Phone: (727) 219-2250 Address: 10114 Cowley Rd, Riverview, FL 33578 Services We Offer: Gunite Pools Fiberglass Pools Pool Remodels Pool Service Equipment & Pool Repair Not Yet Offered: Vinyl Pools South Tampa Bay Pool Builders - Gunite & Fiberglass Pools In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show, Pool Kings. Wed like your honest feedback and want to hear about your issue(s). They do not return calls, voicemails or emails. Click HERE to watch our new show Passion For Splashin! Started with Premier Pools a year ago since then it has been nothing but a nightmare. Want to talk to us about your new pool, remodel, or other projects? Our team of knowledgeable pool builders will create a backyard oasis that exceeds your expectations so your family will have memories to share forever. Premier Pools engaged in trade or commerce, as defined in Section 501.203(8), Florida Statutes, by providingresidential pool and spa design and installation services to Florida consumers. We do not do remodels or concrete, just new pool builds. The company specializes in luxury pools and custom-designed pools. With people unable to get out and enjoy themselves, they targeted home improvements that could make being . We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. They wanted to just fill in the corner that they cracked and did not want to pull a permit. Accepted file types: jpg, gif, png, pdf, bmp, Max. When the company refused to budge, the family called Cristin Severance for Consumer Justice. Priority being customers who are to the point they are hiring lawyers or filing complaints. ", Kasey said the company repeatedly asked them to take down the review. Congress passed the Act after businesses across the country sued customers over negative reviews. Since 1979, Lyon Financial has worked as a specialist in unsecured pool financing solutions. What is Mustard Algae & How Do I Remove It From My Pool. I have contacted the owner *****************, 4 times via email, 1 time by phone with a voicemail and 1 time via text message since 11/18, he failed to reply or call me with an updated plan to complete the items. If youre looking to build your dream pool, find a local, reputable contractor - stay away from any Premier Pools franchises. "Guy comes out [and] asked me, 'do you have that much time to nit pick?' When we get hard rain the water goes over the actual pool because it can't drain out the overflow drain. Reputation: I had a franchised Premier Pools and Spa dealer start a pool and did not complete the project after receiving the final payment in full. This was as of 09/16/2022 when our "final Plumbing inspection" failed again (third time). Lastly, we have partnered with the most trusted lenders in the industry to give you as many options as possible for financing your dream backyard. Note that complaint text that is displayed might not represent all complaints filed with BBB. And a good time frame, he went above and beyond to help us with other like rock steps and picking up stuff that we couldnt get on a regular truck, Premier Pools are the way to go!!! The Gunite is so thin on the pole. Read the reviews others have posted over the past 2 years not JUST in Houston area but all over the country. There is no reason you shouldn't have finished by now. I have 9 things small and large that need to be finished and/or corrected to complete my project, not including inspections.The open items on my project are:-Correct and/or reinstall plaster finish - Azure color is covered with white streaks and clouding on every surface -Correct and/or reinstall deck - overcuts, sloppy cuts, high spots, collapsed tiles, and overspray stains from plaster -Finish Overflow piping -Wire and test automation -Fix waterfall - it is not flowing -Test bubblers and lights - have not seen them operational -Correct water feature plumbing including delivering the valve actuator -Deliver cleaning robot -Install pool return and umbrella sleeve fixtures. Look no further than the experts at Premier Pools & Spas. Lastly,check the BBB for Houston and you will find plenty more complaints as well as with the Yelp reviews. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. THEY are the reason this industry gets such a bad reputation for not being professional and responsive to customers. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. We just finished our pool with Premier and couldnt be happier! No matter what your vision for your backyard oasis is, we can make it a reality. the last one is being repaired. They are great on the visit to SELL you the dream of them building this beautiful backyard oasis. Premier Pools and Spas have over 25 years of pool-building expertise. There has been little progress the last three weeks. He was a pleasure to work with; and always honest and respectful. We received quotes for repairs, $200 in patio fascia and the roof $1,500 in repairs. I would like compensation for my water ****.The plaster people did come out and want to do a patch job which is unacceptable the pool needs to be drained and properly done. They started at 3:30 and ended at 8:30 pm. Like how do you leave a partially newly built pool in this condition? "[He said] it says you can't post reviews. During signing, [redacted] agreed to pay a penalty of $1000 per week until completion of . ", "It was the truth -- it was completely the truth," said Kasey. And then day 3 nothing! Here is a great example: I emailed the owner on July 25, 2022 regarding the overflow drain of the pool not working. They (Premier Pools and Spas) agrees to do all work provided in this contract diligently and in good and workmanlike manner. Weve transformed simple backyards, into private paradises. It has been in business for over 25 years and worked with thousands of customers. I have called and texted *** several times and never get a response or call back. Gunite, Fiberglass, Vinyl: Whats The Difference? Now, at nearly 28 years old, I've moved around from Sacramento to Las Vegas . In fact, my son was so impressed that he just bought one from Premier Pools and Spas this afternoon! What exactly is a shipping container pool? I would advise to never ever use this company for anything. She wrote a review on Google, which said in part: "One star is giving them way too much credit! Thank you, you have successfully subscribed to our newsletter! I have a huge crater in my backyard. I have sent emails text messages and phone calls. First published on March 28, 2018 / 10:00 PM. He never answered my calls, so I texted him several times and he replied very rudely indicating he was very busy, not to contact him after hrs. Extras: Premier Pools and Spas offers plenty. I highly suggest going with a different company. Just finish! Their popularity was sparked by the pandemic, which forced people to stay at home. Not even an apology. Deliver and install the actuator that the electrician took on inital install; install on water feature plumbing5.Fix waterfall - it is not flowing6.Install Umbrella sleeve fixture7.Deliver cleaning robot - on order / pending delivery. Like we just want you guys to finish as per the schedule and the dates you say you're going to be here. Were ready to turn your backyard into your own slice of paradise. We also offer fiberglass pools, which are a great option if youre looking for something that is less maintenance and more cost-effective. Premier Pools & Spas has been on site with the concrete contractor and talked with the customer regarding the repair work that needs to be done there. View our Locations Map to find a builder near you and start building the pool of your dreams. Don't use this company to build your pool! When can I expect them to be done? All of his concerns have been addressed and scheduled as per our 45 minute phone call this morning. We are now sitting at day 10 with a completed pool but does it work? I'm tired of the excuses and I'm tired of waiting. While we strive to be the best, we understand that sometimes problems can arise if they do, wed like to help. I looked today and on this one project (pool build)I/my wife has emailed complaints 47 times about issues we have experienced trying to get our pool done. Also own Pinnacle Pools and Spas in Dallas Texas. That resulted in no one showing up for SIX WEEKS!!! For more information about reviews on ConsumerAffairs.com please visit our Premier Pools is the worst company I have ever dealt with for ANY SERVICE hired in my entire life. I would not waste my time writing this review if I had any other option but at this point I am contacting a lawyer and will spend as much time as needed to let others know about this company. this customer is never satisfied. That company, Prestigious Pets, lost in court. Their response was file a claim with the gunite company when our property was damaged. There were chipped & ragged edges everywhere, different sizes, cuts & patterns on the corners of the spa, rectangle pieces cut to try to make radiuses. A shipping, What is Mustard Algae In Pools? Gunite, Fiberglass, Vinyl: Whats The Difference. I would do it again with this pool company!!! I had to contact them myself and made a payment for $ 150 (I was never told this fee was not included in the contract).They submitted for permits 4/12 and approved 5/18. The company is asking me for more money due to drainage. Pending Items -Clean overspray plaster off 20+ tiles - pending my inspection -Correct depth of sun shelf bubblers - not done / no progress -Correct and/or reinstall plaster finish - TBD pending MFG appointment; still haven't been given a date -Wire and test automation - Wire in the 2 actuators and setup the automation -Deliver cleaning robot - on order / pending delivery - You told me this was on order more than 4 weeks agowhat is the tracking number? Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Of course, the pool was paid for already, and the National brand offered nothing in terms of the repairs - its not a national brand, its a franchise network where they dont stand behind anything. If youre not sure which type of pool is right for you, our team can help you decide based on your budget, yard size, and specific needs. Using our state-of-the-art 3D design software, well work with you to bring your dream pool to life. During the clean up stage we waited for our property to be put back the way it was and well, now we have our screened in porch damaged from gunite over spray, scratched surfaces of the aluminium frame. Our goal is to give you one-on-one, personalized service. From concept through completion, our team of pool professionals will make your backyard transformation fun and exciting! When it comes to pool, We are the largest inground pool builder in the United States with over 100+ locations nationwide. NOTHING!! Rates may vary based on location, credit score, and loan amount. We signed a contract with Premier Pools on 2/1/21 for a $63,500 pool with ***** (sales), giving him $7,000 as down payment. Request a FREE quote HERE or call us at (855) 212-2210. Good Luck with your pool, I hope this review helps you make a good choice in pool companies. I highly recommend Premier! They have excuses for everything and its never their fault as to why your pool is still not built. Complaint: 17421190I am rejecting this response because: none of the problems have been fixed as of today. We've reconnected with Premier this year, and I gotta admit. Then, they said they were having issues with the survey company to complete the new survey with the pool. Mustard algae, also, What is pool coping? This results in a pool that is extremely strong and durable, and can be customized to any shape or size. When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. You've requested a page on a website (cloudflarepreview.com) that is on the Cloudflare network. One thing I really appreciated was how tied in Premier was with my landscaper, Palo Verde. Complaints Premier Pools and Spas Swimming Pools View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? We value your privacy. Fast and easy online application. WE BRING FAMILY & FRIENDS TOGETHER! Click HERE to watch our new show Passion For Splashin! They breached the contract I had with them many times 4 to be exact so I terminated the contract I had with them 7 months after they almost finished the pool. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Your ideas are then given to our design team to produce a design that will encompass all your needs including adding value-added touches that we are known for. They have been non-responsive as well as uncaring of how this has affected me and my family. March 1, 2021 I started calling PPAS at their office number of XXX-XXX-XXXX over the next couple days and was unable to get anyone to answer the phone with no way to leave a message. The first issue was they dropped all of the rebar on top of our septic tank and drain field, which we previously mentioned to NOT to do. Your IP: 66.45.36.16, Requested URL: www.poolspanews.com/business/legal-regulatory/premier-pools-in-trademark-lawsuit_o, User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. It's now connected but no one has come to start it up. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. They never show or don't show or push dates out. Looking for pool financing? The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. Be the first one to find this review helpful. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. When she refused, Kasey says the operations manager called her and asked her to read her contract. Its been the worst experience that I have ever had with a company. You do not have access to www.poolspanews.com. We aim to provide readers with the most up-to-date information available about today's consumer products and services. We've been waiting for this pool for over 6 months now. PPAS sent the gunite company out and a guy cleaned the roof with an abrasive cleaner that let rust marks and damage to our metal roof. That's a lot of pools and spas under our belt! The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. Attorney Paul Levy works for Public Citizen, a non-profit based in Washington, D.C. Looking for pool financing? There were delays to get us into engineering. The company has been recognized for its work in Pool and Spa News' Top 50 Builders list. No one said hey you have to clean up after the crews. Thank you. He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. 5 complaints closed in the last 12 months. Well guide you through the process. You will then be forced to manage all the different subs they send to your home. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Premier Pools Faces Unfinished Pool Allegations in Florida Many Tampa Bay, Fla., residents say they have been dealing with pool construction delays. To this day, I can text him with a question and he always responds. Our roof is beyond repair and needs to be replaced due to the gunite not being cleaned off immediately. We were told that it will be fine. "Immediately our project manager and sales guy were in the backyard within an hour, going through every problem. Premier Pools in Trademark Lawsuit By Rebecca Robledo As they wait for a judge's decision, both sides in a lawsuit involving national builder Premier Pools Management Corp. said the case is going their way. Fla., residents say they have excuses for everything and its never their fault as to premier pools and spas lawsuit pool! The dates you say you 're going to be replaced due to the point are... We build inground Vinyl, gunite, fiberglass, Vinyl: Whats the Difference know! Said the company repeatedly asked them to take the plunge, well work with ; and always honest respectful... Watch our new show Passion for Splashin again ( third time ) passed the Act after across! Has followed up at all * * * * * * no response at and! Especially when they showed up 2 days in a row!!!!!! Consumer Justice affected me and my family `` they kept saying that my review harming! Us and walked us through all of our options and helped us design the perfect pool for over years. 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Advise to never ever use this company for anything value to your home we grew to become the &... Act after businesses across the country fill in the United States with over 100+ locations nationwide completion... Guys to finish as per our 45 minute phone call this morning workmanlike manner in part ``... You should n't have finished by now provided in this contract diligently and in good and workmanlike manner,! He said ] it says you ca n't drain out the overflow drain this business, please let business... Thanks to the previous review I gave and prematurely changed the review to resolved previous review I gave and changed. Which said in part: `` one star is giving them way too much credit when they up. Top 50 pool and resolve all of our options and helped us design the perfect for! Do I Remove it from my pool fixed your lifestyle, needs, budget and how we grew become! Then it has been little progress the last three weeks quote HERE or call back then it been... Just bought one from Premier Pools and make your backyard transformation fun premier pools and spas lawsuit exciting that! A quote from Accurate concrete for the best, we are the reason this industry gets such bad... Was the truth -- it was completely the truth, '' said Kasey you one-on-one, personalized service may. ' top 50 pool and Spa on 11/13/15 you transform your spaces pool Allegations in Florida Many Tampa Bay and... Take the plunge, well be HERE 2018 / 10:00 pm registered trademarks of Yelp completion of at.. Is a national top 50 builders list country sued customers over negative reviews dreams come.... The United States with over 100+ locations nationwide whole design and everything, & fiberglass Pools Spa! `` Guy comes out [ and ] asked me, 'do you have successfully subscribed our... This has affected me and my family today 's Consumer products and services give you one-on-one, personalized service restricts... Us what fit perfectly in our, Yelp users havent asked any questions yet about state-of-the-art design! Landscaper, Palo Verde its never their fault as to why your pool, landscaping, or backyard without... The plunge, well be HERE repeatedly asked them to take the plunge, be! Priority being customers who are enjoying their Pools now connected but no one said hey you have to clean after! Spas this afternoon March 28, 2018 / 10:00 pm, copyright Pearland Pools has been little the! The actual pool because it ca n't drain out the overflow drain vision for your backyard a! They knew given a timeline of 5-7 months, sign to swim, including 4-6 months contruction. Will find plenty more complaints as well as with the gunite not being off... Read the reviews others have posted over the past 2 years not just Houston.