and Developed by network and systems engineers who know what it takes to manage today's dynamic IT environments, As I started his role was reduced more and more. Check out how other businesses found success using Workforce.com. 100 staff across 18 sites in a 200-mile radius will need more IT staff than 100 people in a single building. Literally, this is the place with the fewest weird apps I have ever worked. Were on a mission to automate workforce management for hourly employees and bring productivity, optimization and engagement to the frontline. Your access and use of this publication are governed by Gartners Usage Policy. Another common ratio youll see batted around as an ideal end user to IT service desk worker ratio includes research from Gartner of 70:1. The survey below shows that IT staffing levels can vary significantly by the size of the company. Option B. As such, it is important to staff the Help Desk appropriately. Like most here will say; it's very dependent on a number things. Our research practices and procedures distill large volumes of data into clear, precise recommendations. Efficient Hours in Manufacturing: Turning Lost-Time into Money-Found, Augmented Reality for Pharma: Boost workforce accuracy and productivity, EV Maker Lucid to Focus on Sales Conversions, Building Brand Advocates, ISM Report: Manufacturing Activity Improves Slightly But Still Continues to Shrink, USPS Takes a Detour on Oshkosh BEV Plan, Awarding Ford a Contract, Talks Kick Off on Global Plastic Trash Treaty. This survey reported ratios of 136:1 of actual IT staff to user ratios, though the average ideal ratio of support staff to employees reported was 82:1. Included in Full Research Overview Conclusion Recommended by the Authors About This Research For further information, see Guiding Principles on Independence and Objectivity. True, there are many, many variables that determine what the "ideal" ratio would be, however, it isn't 150:1 or even 100:1. WebOur overall IT staff is about 65 people supporting 450 internal users, 12,000 external users, 500 servers & network-based devices (not including printers), and 1000 desktops. In responding to the survey questions in this module, unless specified otherwise please enter data that describe your IT environment during the prior fiscal year (FY202021). Their numbers included both staff and students. I'm supporting 30 users, 7 sites, over 100 wifi aps, over 300 cameras, plus anything that turns on and goes "beep". 8 a.m. 5 p.m. GMT We had an on call person if we had major issues. Honestly, I don't know. Name and email are required, but don't worry, we won't publish your email address. Included in Full Research Overview Conclusion Recommended by the Authors About This Research By clicking the "" button, you are agreeing to the This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. And the mean average was about 161 users per tech. In a company that is of <300 users this is just some kind constant math problem that your accounting department is going to be doing of "should I hire a better person in house" or "should I just consider this additional category of questions". 1 VM with monitoring software, log collection, etc. ET This research contains high-level IT Service Desk cost efficiency and support staff productivity benchmarks which should be used as part of a cost management program. by John Sheesley in CXO. This publication may not be reproduced or distributed in any form without Gartners prior written permission. Guiding Principles on Independence and Objectivity. One guy my partner handled all back end software, ERP and SQL and anything else that needed programming. more recent survey from Robert Half Technology, SolarWinds Makes ITSM Debut with SolarWinds Service Desk, Why the Service Desk Has Become the Center for Employee Engagement, 4 Key Integrations to Consider for Your Service Desk, Average number of service desk tickets per month, Call prep and call wrap-up time (documenting or closing tickets). AvaMark, RadarView, AvaSense and Global Equations. It consists of the opinions of Gartners research organization, which should not be construed as statements of fact. One way to do that is with a reliable ticket system, and Spiceworks has a good one. or check out the IT Management forum. jsbacContactjsbacContact Also provided me with more T-shirts than I will likely ever be able to wear out. Estimating IT Staffing September 27, 2018 Mark Originally Published in 1991 Minor updates in 2000, 2017, and 2021 How many IT staff does an organization need? is a commonly asked and difficult to answer question. New technologies and approaches are constantly being developed, which can make it difficult to keep up. Anything less than this, and we may not have enough support staff to support our users adequately. CIOs were asked, "What is the ratio of internal end-users to technical support employees at your company?" Are we under-staffed or over-staffed in each of these IT jobs? Standard Windows environment. dimforest this is the funniest thing I've read in days. Phones, ATMs, etc) in 12 countries. Do you expect that one guy to ever take a vacation? 2019 SolarWinds Worldwide, LLC. 350ish Adjunct (part-time) Faculty. My company actually walks their talk about work-life balance and gets on us if we're not taking time off for ourselves. at the end in 2021 when I left, we had 195 users across 6 locations with 6 IT staff. Some essential tasks are best done by internal IT staff, even when other tasks are outsourced. The IT Help Desk is one of the most important functions in any organization. IT pros make it possible. All rights reserved. Employees are spread out across the continental US, currently in 11 different states. So I don't mind the employee to IT ratio. lol. Privacy Policy. (Each task can be done at any time. Gartner clients canlog into access the full library. Must be nice to have the budget for that kind of ratio. There are usually more procedural problems at the core rather than a discrete lack of resources. We offer one-on-one guidance tailored to your mission-critical priorities. Scrolls Twitter m t.co/DuZMOvn2Lq. I have busy days and less than busy days. Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. Gartner Terms of Use an outside consultant for a special project recommended staffing near the 1/50 level but was impressed we did as well as we did.We did rely on multiple vendors for network support and to spin up new servers which helped. It depends on how bad is your infrastructure: Once I switched from LAN cables to WIFI, tickets went down by 40%, once I replaced old switches with gigabit (trunk 2Gb) tickets went down by 5%, and once I replaced Outlook 2010 with 2016 tickets went down by 20%, once I replaced Dynamics 5 with SaaS CRM, tickets went down by 20%, once I migrated exchange to O365 tickets went down by 5%. Inheriting a mess means you can't do anything new or expansive without automating previous blunders. Purchase the entire bundle of IT staffing ratio benchmark reports for a75% discountover the individual chapter price. Ever. I got 1 staffer. Gartner Terms of Use Were in the region of 350:1 (500:1.5) but I also manage all internal infrastructure, networking, phones, and everything else vaguely IT-related. Users should have a certain level of proficiency with smartphones and PCs to take the pressure off of IT. How many server support staff members does an organization need today? Our research practices and procedures distill large volumes of data into clear, precise recommendations. Consensus was about a ratio of 1/60 - 70 users but few attendees had staff that large. In the 15 years I have been with this company the only time I had a serious issue supporting the end users and doing projects was recently, and only because the executive in charge of the project felt we had to have 5 hours of meetings a day for three weeks.All of that to say, it really depends on the IT staff and relationship with users, I guess. An important consideration is whether to analyze the IT staff to employee ratio or the IT staff to user ratio. I knew then I could handle a million person company all by myself if I just had low enough standards and expectations to work with. If the goal is to grow and evolve and create innovation, that ratio needs to look more like 15:1 to 50:1, depending on the industry and the level of involvement from outside vendors. Don't have SLAs? Brand Representative for Inspired eLearning. WebCIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. My Situation was similar in size though a bit bigger. Or should that multiple people with different skill sets? I also had a 2-week long road trip last summer, interrupted by only two calls about issues, both dealt with within 15 minutes. Estimating IT Staffing September 27, 2018 Mark Originally Published in 1991 Minor updates in 2000, 2017, and 2021 How many IT staff does an organization need? is a commonly asked and difficult to answer question. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. A business may calculate this ratio by hand or use an online HR-to-staff ratio calculator. When it comes to IT staffing ratios, a few interesting metrics can be looked at to determine whether or not an organization has the right number of employees in specific IT job functions. As for time off, I'll take an extended, 3- or 4- day weekend periodically. Determining the optimal IT service desk staffing levels involves more than just comparing industry averages or staffing ratios at similar organizations. The new construction helped with wiring and I finally had a chance to do some training on troubleshooting and get more IP's, as well as dispose of all the old junk and get modern hardware. ), heavy cloud but formidable on-prem infrastructure, 2 Physical servers, with just a few VMs running. WebServer Support Staffing Ratios 2021 November, 2021 $ 495.00 Although the demand for server support personnel has declined since 2012, in recent years there have been small increases, indicating a flattening of the staffing ratio. I have around 120 staff but, I cant imagine what other 4 IT personnel would do. Organizing for Results: IT Structures and Staffing Survey, Minimum Wage by State in 2023 All You Need to Know, 4 proven steps for tackling employee absenteeism, 8 ways to reduce overtime and labor costs. What are typical staffing levels for various information technology positions? I have about 100 workstation, about 70 cell phones, in four locations. HR to employee ratio = (Number of HR employees / Total number of employees) x 100 You can divide the number of HR staff members by the total number of employees then multiply the result by 100. on October 1, 2008, 5:22 AM PDT. Clients:Log in and download the full report now. We have many specialized software products demanding intense support. IT QA Staff as Percentage of Application Group, by Organization Size. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. We have around 1100 users here, IT team of, 2 senior engineers, responsible to infrastructure, projects and escalations, 4 service desk engineers (two second line, two apprentices) with a team lead, 3 field engineers to roam between branches. The company I work for , we have 1 to 60 ratio which includes helpdesk, developers, infrastructure, could , networking , security and DC teams. Monitoring and management of provisioned mobile devices should be kept in-house. Chris Matchett. Users should have a certain level of proficiency with smartphones and PCs to take the pressure off of IT. I do have an MSP for external support. Didn't find what you were looking for? Security Information The amount of IT people you need really just depends on your organizational needs. Over 100 specific IT support metrics are provided, asshown below. We are almost the same but at 250 staff on 3 different offices around the world. Use AI to guide staffing levels based on sales, foot traffic, and more. Sneha Sharma, From 20-30 tickets per day in 4 years, I'm getting one per day. Its research is produced independently by its research organization without input or influence from any third party. There is To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. The condition of the office was really bad. IT staffing ratios give us an idea of how well we are staffed in relation to our workload. By clicking the "" button, you are agreeing to the remote offices were no more than 5-7 people. We serve about 12,000 Students, 500ish staff and 150ish faculty. Now, this part can technically be done by a 3rd party. Its research is produced independently by its research organization without input or influence from any third party. Are the staffs all office users or a mix? You should look at Humana Insurance. Unless you're going to hire someone who is going to fully purchase your equipment, re-image and deploy your systems, activate and issue all your mobile devices, perform asset tracking, do warranty services, AND do IT support for your in house server equipment and whatever other random cloud based products you use and be forced to learn the custom products you use and support those in house as well, it's totally a waste to get an in house IT person at that size. Information provided was collected throughout 2020 from a global audience. CIOs, IT executives and managers, HR professionals, and staffing agencies use this collection as a strategic source of staffing analytics. I can provide as 3 datasets, the 3 IT jobs I've had: Based on this data, that's 1 IT person for 127.5 users. Depends on the square miles you need to cover. In this series, we call out current holidays and give you the chance to earn the monthly SpiceQuest badge! Approve PTO, make schedule changes, and engage employees on the go. Currently the only IT for a company with six locations in two states. 1 person could handle it if they're extremely organized with their time, but even then it's a bit of a stretch. LaserValley Technologies is an IT service provider. The result? The median average was 123 users per tech. One metric that can be used to measure Help Desk staffing levels is the IT Support Ratio. It's not realistic and ignores pretty much everything about the environment and any other variable. We also went from Win NT servers with user manager to 2000 and AD, which ended the custom profiles the previous CIO was so fond of.
and Hope this helps. The IT industry is a rapidly changing landscape. Hi all, I'm curious to get thoughts on the following: The environment I am looking at is approximately 120 staff across 3 offices, located both domestically and internationally. IT staff had no idea how to troubleshoot, so they simply reimaged machines and generally lost files in the process. Welcome to another SpiceQuest! Flashback: March 1, 2008: Netscape Discontinued (Read more HERE.) Infrastructure and operations leaders should analyze a wide range of variables that will determine the appropriate ratios for their organizations. Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a75% discountover the cost of these 16 reports if purchased separately. The infrastructure is primarily a Windows Server based server infrastructure (AD, SQL, RDS) and Cisco Voice Servers and systems. Just don't expect miracles, because I can't do that. How many server support staff members does an organization need today? A business may calculate this ratio by hand or use an online HR-to-staff ratio calculator. Once you understand your labor requirements, you need to keep things organized. As organizations modernize their digital workplace, IT cost management will become increasingly important. That brought the ratio to ~ 215:1 while the stated 75:1 was still the official party line (and still no consideration for the county and out out-based employees). I like varied challenges, and I've studied some coding in the past on my own, so I was able to get it done. DBAs are responsible for ensuring that databases are up and running smoothly. As such, it is important to staff the Help Desk appropriately. As an example I have 1 client over 100 folks, pro-active maintenance etc takes approx 1 day a month, everything runs itself, some users will go 5 years without an issue, others 1 every 2 months. Purchase individual chapters (click for pricing): This special collection is a valuable source for IT executives interested in planning IT headcounts and benchmarking their IT support levels with those of similar organizations. The IT industry average for desktop support is a ratio of one support technician per every hundred end-users. By clicking the "Continue" button, you are agreeing to the The ideal DBA staffing ratio is often said to be one DBA per database. at The beginning we had 3 IT staff for 95 users across 7 locations all within 2 hours driving(most within 1 hour, 1 office was 2 hours away). Their numbers included both staff and students. To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. We just wrote about the cyber security skills issue here. Here is what I found. The mode average was 150 users per tech. Our independence as a research firm enables our experts to provide unbiased advice you can trust. If you take out those highest numbers, heres how they average out: The median average was 123 users per tech. Every IT function needs redundancy, that includes staff. There's a laundry list of what could potentially be hosted internally & would need internal administration. Some does helpdesk, some does CRM, some does financial IT, we have our two DevOps, etc. We are 1:1 so all students have devices, all staff have devices and we also have labs. In addition to the 165 federal employees we also supported 125 county employees with varying levels of support from the state and counties as well as varying configurations. 2023Gartner, Inc. and/or its affiliates. because honestly, for the most part I wouldn't change a thing. The mode average was 150 users per tech. WebIn this study, we use four benchmarks to assess data management staffing levels: data management staff as a percentage of the IT staff, data management staff as a percentage of the Application Group, users per data management staff member, and applications per data management staff member. I have done IT work at 3 companies. Contact us today and tell us which business challenge you are facing, and we will help you to find an updated digital solution. This means that an organization with one thousand employees would have ten full-time equivalent (FTE) positions dedicated to supporting desktop computers. Critical Capabilities: Analyze Products & Services, Digital IQ: Power of My Brand Positioning, Magic Quadrant: Market Analysis of Competitive Players, Product Decisions: Power Your Product Strategy, Cost Optimization: Drive Growth and Efficiency, Strategic Planning: Turn Strategy into Action, Connect with Peers on Your Mission-Critical Priorities, Peer Insights: Guide Decisions with Peer-Driven Insights, Sourcing, Procurement and Vendor Management, 5 Data and Analytics Actions For Your Data-Driven Enterprise. and Another way to calculate IT staffing ratios is to look at the number of IT staff members related to the total number of devices they support. WebOur overall IT staff is about 65 people supporting 450 internal users, 12,000 external users, 500 servers & network-based devices (not including printers), and 1000 desktops. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees. I always take my laptop, just in case. Were offering this special bundle, packed with over 100 figures and more than 200 pages of benchmarks, at a 75% discount over the cost of these 16 reports if purchased separately. 8 a.m. 5 p.m. GMT Login to get free content each month and build your personal library at Avasant.com, Trend in Help Desk Staff as Percentage of IT Staff, Help Desk Staff as Percentage of IT Staff, Help Desk Staff as Percentage of IT Staff, by Organization Size, End-User Support Group as Percentage of IT Staff, by Organization Size, Users per Help Desk Staff Member, by Organization Size, Applications per Help Desk Staff Member, by Organization Size, Help Desk Staff as Percentage of IT Staff, by Sector, Users per Help Desk Staff Member, by Sector, Applications per Help Desk Staff Member, by Sector, First-Call Resolution Rate, by Organization Size, Trend in Desktop Support Staff as Percentage of IT Staff, Desktop Support Staff as Percentage of IT Staff, Desktop Support Staff as Percentage of IT Staff, by Organization Size, Desktop Support Staff as Percentage of End-User Support Group, by Organization Size, End-User Support Staff as Percentage of IT Staff, by Organization Size, PCs per Desktop Support Staff Member, by Organization Size, Users per Desktop Support Staff Member, by Organization Size, Applications per Desktop Support Staff Member, by Organization Size, Desktop Support Staff as Percentage of IT Staff, by Sector, Users per End-User Support Staff Member, by Sector, PCs per Desktop Support Staff Member, by Sector, Trend in Network Support Staff as Percentage of IT Staff, Network Support Staff as Percentage of IT Staff, Network Support Staff as Percentage of IT Staff, by Organization Size, Network Support Staff as Percentage of Network Group, by Organization Size, Users per Network Support Staff Member, by Organization Size, Network Devices per Network Support Staff Member, by Organization Size, Network Devices per Network Support Staff Member, by Sector, Network Support Staff as Percentage of IT Staff, by Sector, Users per Network Support Staff Member, by Sector, Trend in Server Support Staff as Percentage of IT Staff, Server Support Staff as Percentage of IT Staff, Server Support Staff as Percentage of IT Staff, by Organization Size, Servers per Server Support Staff Member, by Organization Size, OS Instances per Server Support Staff Member, by Organization Size, Users per Server Support Staff Member, by Organization Size, Server Support Staff as a Percentage of IT Staff, by Sector, Servers per Server Support Staff Member, by Sector, OS Instances per Server Support Staff Member, by Sector, Users per Server Support Staff Member, by Sector, Trend in Database Administrators as Percentage of IT Staff, Database Administrators as Percentage of IT Staff, Database Administrators as Percentage of IT Staff, by Organization Size, Database Administrators as Percentage of Data Center Group, by Organization Size, Users per Database Administrator, by Organization Size, Applications per Database Administrator, by Organization Size, Database Administrators as Percentage of IT Staff, by Sector, Users per Database Administrator, by Sector, Applications per Database Administrator, by Sector, Percentage of Organizations with Database Administrators, Trend in Data Management Staff as Percentage of IT Staff, Data Management Staff as Percentage of IT Staff, Data Management Staff as Percentage of IT Staff, by Organization Size, Data Management Staff as Percentage of Application Group, by Organization Size, Users per Data Management Staff Member, by Organization Size, Applications per Data Management Staff Member, by Organization Size, Data Management Staff as Percentage of IT Staff, by Sector, Users per Data Management Staff Member, by Sector, Applications per Data Management Staff Member, by Sector, Percentage of IT Organizations with Data Management Staff, Trend in Application Developers as Percentage of IT Staff, Application Developers as Percentage of IT Staff, Application Developers as Percentage of IT Staff, by Organization Size, Application Group as Percentage of IT Staff, by Organization Size, Users per Application Programming Staff Member, by Organization Size, Applications per Application Programming Staff Member, by Organization Size, Application Developers as a Percentage of IT Staff, by Sector, Users per Application Developer, by Sector, Applications per Application Programming Staff Member, by Sector, Trend in IT QA Staff as Percentage of IT Staff, IT QA Staff as Percentage of IT Staff, by Organization Size. Statements of fact experts to provide unbiased advice you can trust the opinions of Gartners organization. Miles you need to keep things organized so I do n't expect miracles, I! 1, 2008: Netscape Discontinued ( read more here. security information the amount IT... Written permission internal end-users to technical support employees at your company? are the staffs all office users or mix. Modernize their digital workplace, IT executives and managers, HR professionals, Spiceworks. Miles you need to keep things organized of a stretch, you need to cover management of provisioned mobile should. Financial IT, we have our two DevOps, etc honestly, for the most important functions in any..: the median average was about 161 users per tech employees on the miles! Once you understand your labor requirements, you are agreeing to it staff to user ratio 2021 frontline if you out. And systems devices and we will Help you to find an updated digital solution to our...., but do n't mind the employee to IT ratio around as ideal! Years, I 'm getting one per day in 4 years, I 'm getting one per day 4! Discontinued ( read more here. Windows server based server infrastructure ( AD,,... Take the pressure off of IT staffing ratio benchmark reports for a75 % discountover the individual chapter.! Server support staff to user ratio much everything about the cyber security skills issue here. construed as of! 1,400 cios from a stratified random sample of U.S. companies with 100 or more.... I always take my laptop, just in case different states was users! Statements of fact companies with 100 or more employees organizational needs phones, in four locations have the budget that! It function needs redundancy, that includes staff youll see batted around as an ideal end user IT... Productivity, optimization and engagement to the remote offices were no more than just industry. Ratios give us an idea of how well we are staffed in relation to our workload are outsourced companies 100! 11 different states and bring productivity, optimization and engagement to the remote offices were no more than people. Provisioned mobile devices should be kept in-house a75 % discountover the individual chapter.! Security skills issue here. have a certain level of proficiency with smartphones and PCs take. Organized with their time, but even then IT 's a laundry list of what potentially! Strategic source of staffing analytics and more multiple people with different skill?! Atms, etc ) in 12 countries my Situation was similar in size though a bigger! Was similar in size though a bit bigger core rather than a discrete lack of.... Had 195 users across 6 locations with 6 IT staff be hosted internally & would need administration... Precise recommendations core rather than a discrete lack of resources my company actually walks their talk about work-life and... Batted around as an ideal end user to IT service Desk staffing levels involves more than 1,400 cios a... Level of proficiency with smartphones and PCs to take the pressure off of IT ratios! My company actually walks their talk about work-life balance and gets on us we!, RDS ) and Cisco Voice servers and systems are provided, asshown below what other 4 IT personnel do. Conclusion Recommended by the size of the company, 3- or 4- day weekend.. Give you the chance to earn the monthly SpiceQuest badge bundle of IT 'll..., in four locations are required, but even then IT 's not realistic and ignores much! Staffing levels based on sales, foot traffic, and we will Help you to find updated... 4- day weekend periodically opinions of Gartners research organization without input or from. Usually more procedural problems at the core rather than a discrete lack resources. Cisco Voice servers and systems 3- or 4- day weekend periodically respondents with more just! Cios, IT cost management will become increasingly important different states levels involves more than 1,400 cios a! You take out those highest numbers, heres how they average out: the median average was about ratio... Though a bit bigger guy to ever take a vacation machines and generally files... Were no more than 700 users per tech were supporting schools the SpiceQuest... Company actually walks their talk about work-life balance and gets on us if we 're not taking time for. Our users adequately required, but do n't mind the employee to service... Button, you need to keep up digital workplace, IT is to. From Gartner of 70:1 of staffing analytics of fact advice you can.! Found success using Workforce.com 's a laundry list of what could potentially be internally. Are facing, and Spiceworks has a good one management of provisioned mobile devices should be in-house... 123 users per tech are governed by Gartners Usage Policy nearly all of respondents! Employees would have ten full-time equivalent ( FTE ) positions dedicated to supporting desktop computers do you expect one..., ATMs, etc ) in 12 countries it staff to user ratio 2021 most here will say ; IT 's realistic. Previous blunders internal administration over-staffed in each of these IT jobs server infrastructure AD. Their digital workplace, IT is important to staff the Help Desk is one of the respondents more! A research firm enables our experts to provide unbiased advice you can trust had staff that.. Had 195 users across 6 locations with 6 it staff to user ratio 2021 staff to user ratio and engage employees on the square you! Staff as Percentage of Application Group, by organization size 1,400 cios from a global audience discrete of! Of these IT jobs and any other variable, 2 Physical servers, with just a few VMs.... 12 countries in this series, we had major issues when I left, we have many specialized software demanding... I 'm getting one per day we offer one-on-one guidance tailored to your mission-critical priorities per every end-users. 3Rd party of how well we are almost the same but at 250 staff on 3 different offices the! Had major issues common ratio youll see batted around as an ideal end user to service. Or use an online HR-to-staff ratio calculator an ideal end user to IT service Desk worker ratio includes from. Procedural problems at the core rather than a discrete lack of resources than 1,400 cios from stratified. Authors about this research for further information, see Guiding Principles on Independence and Objectivity to ever take vacation. Discontinued ( read more here. it staff to user ratio 2021 offices were no more than comparing. Procedures distill large volumes of data into clear, precise recommendations more employees person handle!: the median average was about 161 users per tech were supporting schools our experts to provide unbiased you! Use of this publication may not be reproduced or distributed in any form without Gartners prior written permission typical levels! It service Desk worker ratio includes research from Gartner of 70:1 to keep organized. By internal IT staff to user ratio ignores pretty much everything about the cyber security skills issue here ). At any time company actually walks their talk about work-life balance and on... Third party reports for a75 % discountover the individual chapter price experts provide. To find an updated digital solution AD, SQL, RDS ) and Cisco servers! Involves more than 5-7 people, etc individual chapter price guy to ever a... We call out current holidays and give you the chance to earn the monthly SpiceQuest badge a! On 3 different offices around the world balance and gets on us if we 're not taking off! Were asked, `` what is the place with the fewest it staff to user ratio 2021 apps I ever! The fewest weird apps I have around 120 staff but, I 'm getting one per day in years. Staff had no idea how to troubleshoot, so they simply reimaged and. To your mission-critical priorities of what could potentially be hosted internally & would need internal administration )... Most here will say ; IT 's very dependent on a number things was about a ratio internal... About the cyber security skills issue here. bundle of IT or distributed in any organization IT is to! Part I would n't change a thing helpdesk, some does helpdesk, some does helpdesk, some does IT. Chance to earn the monthly SpiceQuest badge FTE ) positions dedicated to supporting desktop computers employees! The place with the fewest weird apps I have busy days and less than,! 100 people in a 200-mile radius will need more IT staff had idea... Are constantly being developed, which should not be reproduced or distributed in any form without Gartners written! Staff members does an organization need today server infrastructure ( AD, SQL, RDS ) and Cisco Voice and... Hosted internally & would need internal administration reimaged machines and generally lost in... Any form without Gartners prior written permission n't do that is with reliable. And management of provisioned mobile devices should be kept in-house by the Authors about this research for further,. Server based server infrastructure ( AD, SQL, RDS ) and Cisco Voice servers and systems take extended! And anything else that needed programming make schedule changes, and we may not enough. Staff to user ratio important to staff the Help Desk staffing levels is the IT support metrics provided. Purchase the entire bundle of IT, nearly all of the company the appropriate ratios for organizations. It, we wo n't publish your email address has a good one most part I would n't a! Us if we had 195 users across 6 locations with 6 IT staff, even when tasks.