Fyi, Finally I can access the webform and fill out the this morning around 10 am. DoNotPay can help you get your British Airways refundquickly and without hassle. Does this give a full refund or just taxes and fees? Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. No, never mind. The airline refunds the amount you paid, including the fees, taxes, charges, surcharges, etc. I think I shall do the same. I understand they may be in dire straits and holding to any money they have in their coffer, however their behaviour is really dishonest! After 10 mins got refund email so just need to see how long it will take which BA said a while as very short staffed. When I called to explain I was basically told tough luck. Thought it was odd they were only offering a voucher. for their Avios to be returned, no mention of this, quite rightly. Well is started filling it out and I got suspicious and clicked back. But I am still waiting comfirmation email since 1:40 PM. If I can get more people their refunds.I think that is the ideal outcome, she said. If your flight is delayed for 5 hours or more, you can get a refund for the parts of your journey you did not fly. ), Use The New Marriott Tool To See Room Rates With All Fees & Taxes Included, British Airways is now permitting fee-free flight changes for Heathrow & Gatwick arrivals (Border Force strike dates), British Airways is offering limited free flight changes for Heathrow departures, British Airways has just announced a new route to the United States, British Airways is trialling biometrics for international departures, British Airways will add more flights to Pittsburgh in 2023, https://www.britishairways.com/travel/webforms/public/en_gb?eId=120001&wfpId=mmb_ticket_refund, https://www.headforpoints.com/2020/03/19/how-to-trigger-an-online-avios-flight-refund-using-google-chrome/, Warning: Don't Accept Travel Vouchers If An Airline Cancels Your Flight(s), https://www.britishairways.com/travel/webforms/execclub/_gf/en_gb?eId=120001&wfpId=mmb_ticket_refund, A Quick Update On British Airways Refunds, https://www.caa.co.uk/Passengers/Resolving-travel-problems/How-the-CAA-can-help/How-to-make-a-complaint/, https://www.transportation.gov/airconsumer/file-consumer-complaint, HERES HOW TO GET A REFUND INSTEAD OF A VOUCHER FROM YOUR AIRLINE | Facts & Culture, How To Get A Refund From British Airways - The Last Working Ways, British Airways Refunds: It May Still Be Possible To Request Refunds Online, https://www.britishairways.com/travel/customerportal/inet//en_gb#/customer-service-portal#pageTitle, British Airways Is Now Issuing Some Refunds Within 24 Hours, This excellent cash back card continues to be free in the first year, Huge new offers now live on the IHG Rewards Credit Cards, Blue Business Plus Credit Card from American Express Review (2023) A must have card, USA + Canada Deal: Up to 25% off Qatar Airways companion fares (Economy & Business), Save on Marriott stays with this Chase offer [Targeted], TODAY: Earn 4x on Apple purchases through select shopping portals, The Elizabeth Line: A review of the new direct service from Heathrow to central London, Were you targeted for one of Hyatts new promotions? The usual waiting period for BA refunds is one month because of the processing period and the time banks take to place the refund in your account. Refund received today, 4 business days after the call. But you need to actively request your voucher is transferred into cash - we explain how to do this below. (Booked together with a cancelled flight). Those tiny details posted by Elias made all the difference. British Airways cant keep your money under any circumstances. It looks like your flight wasnt canceled after all. Ive thoroughly reviewed all the information youve sent us, and I can confirm that we believe weve dealt with your case fairly and appropriately. Looks like my only alternative is call them and wait for hours on hold. I had my flights from Heathrow to Germany and back cancelled with 6 days notice on Friday. Open up the canceled reservation by using the "manage" tab at the top of the BA homepage and by inputting the booking reference and a passenger's last name. DoNotPay strives to provide a hassle-free experience to anyone who wants to request a British Airways refund fast. You can file the claim by completing the form on the website. The customer was forced to call in and spend hours on the phone waiting for an agent to answer and request the refund FIRMLY as even on the phone they still tried to push the vouchers on customers. If these items were booked with Avios and you are an Executive Club member, follow the View my bookings link from your account home page. Anyone have/had this issue.. What is the solution. I have not been offered a refund but Avios worth approximately $40 for a canceled ticket that was at least $300. Fingers crossed. It keeps telling me I am missing the title field. If so, how much time elapsed after the initial email? So unfortunately this hasnt worked for me but well done to those of you for whom its worked. I just did it though clicking the link worked for me, i didnt need to do the whole chrome/java thing? Unless someone organises a Class Action against BA I think they will probably get away with it. Hi there and plenty of good reading above. Accept the consent and click continue. My cancelations only happened a few days ago so I havent seen any cash yet. Big mistake! Of course this didnt happen and I received a voucher instead. Traveling For Miles is produced and written for entertainment purposes only. Consumer solicitor Gary Rycroft said: When a business cancels a service that they have previously promised to provide it is not unusual for the business to offer vouchers, but it is really important for consumers to understand they dont have to accept vouchers they are entitled to a full cash refund. Learn more in our Cookie Policy. A few thousand dollars at stake. Ms Barber said she had requested the vouchers in effect store credit to the value of her flights in March 2020, after Japan closed its borders to foreign travellers during the first wave of the pandemic. I get to the Were sorry your flight has been canceled page, and click on Cancel Booking (tried both with and without Javascript enabled). British Airways and other companies have preyed on customers that arent well informed or who dont want to put a lot of effort in persuing a cash refund. Please visit our Help centre for more support if you have a question about your booking or flight. Please read this post if you have accepted a voucher but, in hindsight, realize that you were entitled to a refund. In fact, we can also collect evidence on your behalf and reach out to the merchant. Travel better! I kept screen shots of each stage of the process as evidence. In case you want to request a refund, contact the British Airways customer support specialists in one of the ways described further in the article. I dont want the voucher because they make you start AND COMPLETE your journey within 12 months of the original outbound flight date, so you dont even get 12 months to use it. If you have eVouchers these are not eligible for a cash refund, unless you requested an eVoucher after a flight between 9 March & 19 November 2020 had been cancelled. Thanks a lot!:). (and Ill take the thanks on behalf of Antonio who figured this all out). Here's a step-by-step guide: Open up the British Airways website in Google Chrome. British Airways will automatically rebook the connecting flight also operated by them. Completed yesterday, thanks but no email received as yet. You should now see a confirmation page that looks similar to this. At times, the flyers may be asked to pay some penalties against being considered no-shows. But instead, I received another email that accused me of being a no-show for my flight and refusing a refund. So now I cant get my money back and Im stuck with a voucher I cant even use. Its purpose is to help you manage your customers as well as suppliers and bank accounts efficiently. Am I ok to click the cancel booking button? The situation is changing pretty quickly, though: airlines dont want you to get refunds right [], I went through the process, it kind of worked but same as Aarons respond frm 5th April. Just tried for my wife at 10:30PM on the 24th Mountain Time it still works! The guy was nice and helpful, and he confirmed that he doesnt see any refund request in their system. If youd like to make the process of getting in touch with customer care agents more efficiently, rely on DoNotPay. https://travelingformiles.com/how-to-get-a-refund-from-british-airways-the-last-working-ways/. Im really hoping you can rustle up some other workaround mastery! Then I kept reading the process. By using ba.com you agree to the use of cookies. You can also fill out the email form and select Help with a refund already in progress in the Topics field. Please come back and let me know when the money comes back in (thats the important bit!). But the CMA said the airlines might have. Firstly they i received this email: This story was reported by the BBC yesterday, and in light of so many people complaining about the same situation I think its worthwhile to have a look at it. If a delay or cancellation of five hours or more disrupts a connecting flight that you booked under the same booking reference (with a planned connection time of 24 hours or less) and you no longer wish to continue to your final destination, the operating carrier will provide you with a return flight to your original point of departure at the earliest opportunity as well as refund the parts of the journey you did not fly. You can only request a tax refund. Chat consultants on BAs website encourage passengers to keep calling but after 40 failed calls I realize that the future voucher is useless and essentially a scam. They canceled my Milan -Bangkok flight. The way I got my credit was by talking to a supervisor at my credit card rewards travel program and politely requesting that the supervisor call British Airways while I waited on hold, and remind British Airways of their legal obligation to provide a cash refund. Other than helping you get your British Airways refund, below are other things you can do with the help of DoNotPay: Create your DoNotPayaccount today and solve any problem with just a few clicks of the button. BA will e-mail passengers to advise of their refund. Please try again later. Ive tried on multiple days at different times of the day and it always seems to be the same. Otherwise, probably not. After 40 minutes of waiting, I was finally able to speak to an actual person. Got confirmation Email from BA. Heres how to get free help. I knew something was super fishy when they canceled my flights and I tried for HOURS To figure out how to get my refund. outrageous that we should have to go to these lengths!! My flight is from France to Malaysia, worth of 630Euros. This is what has happened to me as well fighting all the way to see if i can reverse it , i wouldnt mind but they wont let me use the voucher to pay for another flight that i already have booked with them either absolutely disgusting from BA. Think of yourself first because you dont matter to these companies! when I go into my booking its only offering to cancel or change booking, I think they may have changed their site! Carrie Christensen,Pittsfield, Mass. She argued that it rendered the vouchers useless because she could not travel where she had originally intended. We will review your request and calculate the refund amount payable. Or, cancel your booking and claim a refund (incl. Traveling For Miles and CardRatings may receive a commission from card issuers. I used your link instead of fiddling with the Javascript and got a popup stating my refund will be looked into and processed. Luckily, this post is about just that. Requesting a refund will cancel all the flights listed above for all the passengers in the booking. After many dead end routes trying to get my refund I phoned the BA Gold Tier phone number 0800123111. Secondly, assuming point 2 is correct (and the button is useless) why force people to call in to an already overwhelmed phone line service when the option to request a refund online has been available for years. If youd rather not play around with your smartphone settings or if the smartphone workaround doesnt work for you click here for your offline options. How long did it take for the email to come through once you had requested the refund? Also, I dont have a BA account and log-in, just the booking reference (so can access my return flight, only the outward portion of which has been cancelled so far, via Manage Booking), so cant log into a BA account as per very first step of instructions. hotels or car rental), please contact us to arrange cancellation and refunds for those items. Okay I mad. The refund amount will be based on our terms and conditions and is final and non-negotiable. Sit back and relax while we do the work. There is no way to get through British (we have been trying for 2 days now) and no email. I will update this post when I receive the refund. Go to the 'Help' section on the homepage and select 'Delays, Cancellation, and Refunds', Choose the 'Contact Us' option and get the phone numbers you can call to reach their customer support, Speak to the official support staff via phone call. All flights in the booking will be cancelled. But British Airways canceled my flight. I booked through my credit card rewards program, so British Airways was refusing to give me a refund even though my credit card rewards program informed me that BA was the one in control of the credit. Please wait for confirmation that your booking has been cancelled.. I list the names, numbers and email addresses of severalBritish Airways executiveson my consumer advocacy site, Elliott.org. The answer is yes; you'll get your refund if your request is in line with British Airways' policy on cancelled flights. Contact the travel agency you booked through and ask them to process a refund for your trip travel agencies should be following the same processes as the airlines. PPS. Agreed. How Does the British Airways Refund Policy Work. taxes) to the original form of payment. If the flight from your origin is delayed within 3 hours before departure, we will automatically rebook your connecting flight that is operated by BritishAirways to give you more time to connect. Same thing. British Airways passengers have told the BBC that they have been refused cash refunds for cancelled flights. 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